Cancellation & Refund Policy

01. Overview & Cancellation Policy Scope

At Hotel The Taksonz, we understand that travel itineraries can change unexpectedly. Because rooms and event spaces are held exclusively for confirmed guests, cancellations and refunds are administered in accordance with this policy.

Different cancellation terms apply to individual room bookings, peak season dates, and banquet events as described below.

02. Individual Room Bookings (Standard Rates)

For standard flexible individual bookings (FIT) made directly through our website, phone, or email:

• •Free Cancellation Window: You may cancel your reservation free of charge up to 24 hours prior to your scheduled check-in time (before 12:00 PM of the day prior to arrival). A 100% refund of any advance payment will be initiated.
• •Late Cancellation: If a cancellation notice is received less than 24 hours before the scheduled check-in time, a cancellation charge equivalent to one night's room tariff (plus applicable taxes) will be retained.
• •No-Show Policy: Guests who fail to arrive on their scheduled arrival date without prior written or telephonic intimation will be marked as a 'No-Show', and the advance amount or first night's room charge will be forfeited.

03. Peak Season, Festival & Non-Refundable Rates

Reservations made under promotional discounted rates, special corporate event packages, or during peak dates (such as PAU Kisan Mela dates, wedding season dates, or festival holidays) may carry Non-Refundable terms.

Any non-refundable terms will be clearly displayed before booking confirmation. Non-refundable reservations cannot be cancelled, amended, or refunded once confirmed.

04. Banquet Halls & Group Event Bookings

Due to the specialized preparation, catering arrangements, and exclusive hall blocking involved for functions in our Grand Banquet Hall or Corporate Training Room, the following cancellation schedule applies:

• •30 Days or More Prior to Function: 90% of the advance deposit will be refunded (10% retained towards administrative costs).
• •15 to 29 Days Prior to Function: 50% of the advance deposit will be retained as cancellation charges.
• •Less than 15 Days Prior to Function: The full advance deposit is non-refundable.
• •Date Rescheduling: Requests to reschedule event dates are subject to venue availability and mutual written agreement with the events management desk.

05. Early Departure Policy

Guests wishing to check out earlier than their confirmed departure date must notify the front desk at least 24 hours in advance. If notification is not provided, the hotel reserves the right to charge one subsequent night's room tariff.

06. Refund Processing & Timelines

Approved refunds are processed exclusively back to the original source account or payment method (credit/debit card, net banking, or UPI) used to make the booking.

Refund requests are processed by our accounts department within 7 to 10 working days, after which standard bank clearance cycles apply. Cash refunds are strictly not issued for digital transactions.

07. How to Request a Cancellation or Amendment

To cancel or modify your reservation, please contact our front desk with your Booking ID, Guest Name, and Arrival Date through any of the following channels:

• •By Email: Send your request to hptakkar1@gmail.com
• •By Phone: Call our 24/7 reception desk at +91 98726 00607
• •By WhatsApp: Message our front desk at +91 98726 00607
• •In Person: Visit the reception desk at Hotel The Taksonz, Grand Trunk Road, Ludhiana, Punjab 141008.