Privacy Policy

01. Introduction & Scope of Policy

Hotel The Taksonz ("we", "our", or "the hotel"), located on Grand Trunk Road, Ludhiana, Punjab 141008, is dedicated to protecting the privacy, confidentiality, and security of all personal data shared by our guests and website visitors.

This Privacy Policy details how we collect, store, handle, and safeguard your personal information when you browse our website (https://hoteltaksonz.com/), submit enquiries, make reservations, or stay as a resident guest at our property, in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP), 2023 of India.

02. Information We Collect

To process your reservations, provide personalized hospitality, and meet statutory Indian hotel regulations, we collect the following categories of information:

• •Personal Contact Information: Full name, phone number, email address, permanent residential address, and emergency contact details.
• •Government-Mandated Photo Identification: Under Indian law and local Punjab Police directives, all resident guests must present an authorized government-issued photo ID upon check-in (Aadhaar Card, Passport, Voter ID, or Driving License). For foreign nationals, Passport and valid Indian Visa / OCI details are recorded in Form C.
• •Booking & Stay Specifics: Dates of arrival and departure, room type preferences, guest count, flight or train timings, special culinary or accessibility requests, and vehicle registration numbers.
• •Corporate & Billing Details: Company name, GST identification number (GSTIN), and corporate address for itemized tax invoicing.
• •Digital & Browsing Data: IP address, device type, browser specifications, and referral URLs gathered automatically through standard server logs to maintain website security.

03. How We Collect Your Information

We collect personal information directly through transparent, lawful interactions with you:

• •Online enquiry forms submitted through this website for rooms, banquets, and corporate meetings.
• •Direct communications with our reservations desk via telephone, WhatsApp, or email.
• •Reservations made through our authorized booking engine partner (BookOne).
• •Official Guest Registration Cards (GRC) completed at our front desk upon arrival.

04. How We Use Your Information

Your personal data is used solely for legitimate business, hospitality, and regulatory purposes:

• •Processing, confirming, and managing your room reservations, dining tables, and banquet bookings.
• •Sending booking confirmations, arrival directions, invoice receipts, and important stay reminders.
• •Complying with statutory guest registration duties mandated by Indian police and municipal authorities.
• •Issuing verified GST-compliant invoices for business expense reimbursement.
• •Improving our overall service quality, website performance, and guest comfort.

05. Payment Processing & Financial Security

When making room reservations through our website, transactions are handled through our certified, PCI-DSS compliant booking partner (BookOne) and licensed banking payment gateways.

Hotel The Taksonz does not collect, record, or store complete credit/debit card numbers, CVV codes, or net banking passwords on this website. On-site payments at the property are processed through encrypted, bank-grade point-of-sale (POS) terminals or secure UPI transfers.

06. Information Sharing & Third-Party Disclosure

We maintain a strict policy against selling, renting, trading, or distributing guest personal data to third-party marketing companies.

Information is shared strictly on a need-to-know basis with trusted technology partners who support our hotel operations (such as property management systems and booking engines), or when legally compelled by law enforcement agencies, tax authorities, or court orders under Indian jurisdiction.

07. Data Protection & Retention

We implement robust electronic, physical, and administrative measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

Guest records and registration cards are retained for the statutory duration mandated by Indian law and hotel regulations, after which they are securely deleted or shredded in accordance with our data disposal protocol.

08. Your Rights & Contact Information

You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or seek clarification regarding our privacy practices.

For any questions, corrections, or privacy-related requests, please reach out to our management desk at hptakkar1@gmail.com or call +91 98726 00607.